Verify the request before uploading
Use the operator’s authenticated account area and verify the organisation and destination. Do not send identity documents to strangers in chat, unofficial social accounts or a link that you cannot authenticate. Never disclose banking passwords or one-time codes.
Follow the actual document list
The acceptable document type, age, masking and upload format depend on the operator and verification provider. Ask which detail is missing instead of repeatedly sending more sensitive documents. Completing one check does not guarantee that no further review will occur.
Keep a safe record
Record submission dates and case references. Keep copies secure and avoid publishing documents in a review or public complaint. If you suspect misuse, contact your bank and the relevant identity-support service.